FAQs

www.PinoyCards.co.uk

Q. HOW CAN I ORDER MY PHONE CARD?
A. THERE ARE 3 WAYS TO ORDER YOUR PHONE CARD: (1) ORDER ONLINE, USING THIS SITE, JUST CLICK "BUY NOW" OR "ADD TO CART" BUTTONS; (2) OVER THE PHONE: Just Call Us On: 0779 527 6537; or 0207 127 4142 (3) THRU POST (Delivered to you via Royal Mail). PLEASE EMAIL YOUR NAME, COMPLETE ADDRESS AND CONTACT NUMBER TO: uk_phonecards@yahoo.com

Q. HOW CAN I MAKE PAYMENT?
A. THERE ARE 3 WAYS TO MAKE PAYMENT. (1) YOU CAN PAY ONLINE WITH YOUR DEBIT OR CREDIT CARD (VISA, MASTERCARD, DISCOVER, SOLO, SWITCH, OR MAESTRO). THIS WILL BE PROCESSED BY PAYPAL; (2) YOU CAN PAY OVER THE PHONE: Call Us On 0779 527 6537; or 0207 127 4142. (3) FOR POSTAL ORDERS, YOU CAN PAY BY BANK DEPOSIT OR BANK TRANSFER. (Please Email Us for Price Quote).

Q. IS IT SAFE AND SECURE TO MAKE PAYMENT ONLINE?
A. PAYING ONLINE IS LIKE PAYING WITH YOUR CREDIT CARDS IN A DEPARTMENT STORE. IT IS DONE WITH AN ELECTRONIC SYSTEM. OUR SECURE SYSTEM IS PROCESSED BY PAYPAL, ONE OF THE WORLD'S MORE RESPECTED AND MORE TRUSTED SECURE PAYMENT PROCESSOR. WE ARE HAPPY AND PROUD TO BE IN PARTNERSHIP WITH THEM.

Q. IS MY PERSONAL INFORMATION PROTECTED PROPERLY?
A. YES. WE ABIDE BY THE DATA PROTECTION ACT.

Q. HOW DO I RECEIVE MY PINS?
A. AS SOON AS YOUR PAYMENT HAS BEEN AUTHORIZED, WE WILL SEND YOUR PINS TO YOUR GIVEN EMAIL ADDRESS. PLEASE ENSURE YOU HAVE GIVEN A VALID EMAIL ADDRESS. ALSO, CLICK YOUR INBOX TO REFRESH IT. AND CHECK YOUR BULK MAIL OR JUNK MAIL BOX, AS WELL. FOR ORDERS OVER THE PHONE, WILL GIVE THEM OVER THE PHONE OR VIA TEXT (SMS). FOR POSTAL ORDERS, YOUR CARDS WILL BE DELIVERED VIA ROYAL MAIL (Postage Applies).

Q. ARE/IS MY PHONECARD PIN/s SECURED?
A. DEFINITELY. WE STRICTLY ADHERE TO THE DATA PROTECTION ACT AND RELEVANT LAWS THAT PROTECT CONSUMERS LIKE YOU.

Q. WHAT IS THE DIFFERENCE BETWEEN O800, 020 AND 0845 ACCESS NUMBERS?
A. 0800 IS SO CALLED "FREE" ACCESS, YOU PAY ONLY THE PHONE CARD COMPANY IN FORM OF CREDITS DEDUDCTED FROM YOUR PHONE CARD. HOWEVER, 0800 RATE IS USUALLY HIGHER THAN 0845 AND 020 RATES USING THE SAME PHONE CARD.

020 ACCESS ARE LONDON ACCESS NUMBERS. YOU PAY FOR THE CALL TO LONDON BASED ON BT OR CABLE PHONE RATES, ON TOP OF THE CREDITS (AS USED) DEDUCTED FROM YOUR PHONE CARD.

0845 IS A LOCAL ACCESS. YOU PAY FOR THE LOCAL CALL BASED ON BT OR CABLE PHONE RATES, ON TOP OF THE CREDITS (AS USED) DEDUCTED FROM YOUR PHONE CARD.

Q. IS IT OK TO USE MY PHONE CARD THROUGH A PHONE BOX?
A. PHONE BOX IS THE MOST EXPENSIVE ACCESS. YOU PAY ADDITIONAL 15 TO 25 PENCE FOR USING THE "PUBLIC PHONE" , ON TOP OF THE CREDITS DEDUCTED FROM YOUR PHONE CARD, BASED ON THE 0800 CALLING RATES.

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